Last Updated: September 2026

At SMBH Hingoli, we aim to provide a smooth and reliable delivery experience for all our customers. This Shipping Policy explains how orders are processed, shipped, and delivered when you purchase medical books, educational resources, medical equipment, or other products from our website.

1. Order Processing

Once your order is successfully placed and payment is confirmed, our team begins processing your order.

Orders are generally processed within 1–3 business days, subject to product availability.

Orders placed on Sundays or public holidays may be processed on the next working day.

2. Shipping & Delivery Time

After dispatch, delivery generally takes approximately 3–7 business days, depending on the delivery location and courier service.

Delivery times may vary based on:

  • Shipping address
  • Product availability
  • Courier service
  • Weather conditions
  • Public holidays
  • Transportation delays
  • Remote or difficult-to-reach locations

The estimated delivery date provided during checkout is an estimate and not an absolute guarantee.

3. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your order.

Shipping charges may vary depending on:

  • Order value
  • Product weight and dimensions
  • Delivery location
  • Shipping method
  • Courier service

Any applicable shipping charges will be the responsibility of the customer unless free shipping is specifically offered.

4. Delivery Areas

We aim to deliver orders across India through available courier and logistics partners.

Some remote locations or areas with limited courier service may require additional delivery time or may not be serviceable.

If an address is found to be non-serviceable after the order is placed, our team may contact you to discuss the available options.

5. Tracking Your Order

Once your order has been dispatched, tracking information may be provided through email, SMS, WhatsApp, or other available communication channels.

You can use the tracking details provided to check the current status of your shipment.

Tracking information may take some time to become active after the parcel is handed over to the courier.

6. Incorrect or Incomplete Address

Customers are responsible for providing complete and accurate delivery information.

Please carefully check your:

  • Name
  • House/Flat number
  • Street/locality
  • City
  • State
  • PIN code
  • Mobile number

SMBH Hingoli will not be responsible for delivery delays, failed deliveries, or additional charges caused by incorrect or incomplete shipping information provided by the customer.

7. Delayed Delivery

Although we make reasonable efforts to deliver orders within the estimated timeframe, delays can occasionally occur due to circumstances beyond our control.

These may include:

  • Severe weather
  • Natural disasters
  • Transportation disruptions
  • Courier delays
  • Public holidays
  • Strikes
  • Government restrictions
  • Incorrect address information
  • High-volume periods

We will provide reasonable assistance in tracking delayed shipments.

8. Damaged Package

If your package appears damaged, opened, or tampered with at the time of delivery, please inspect the package carefully before accepting it where possible.

If you receive a damaged product, contact us as soon as possible with:

  • Order number
  • Photographs of the package
  • Photographs/videos of the product
  • Shipping label
  • Description of the issue

Our team will review the matter and provide an appropriate resolution according to our Return & Refund Policy.

9. Missing Products or Incorrect Orders

If an item is missing from your order or you receive an incorrect product, please contact us promptly after delivery.

We may request photographs, order details, packaging information, or other documentation to investigate the issue.

After verification, we will provide an appropriate solution in accordance with our applicable policies.

10. Failed Delivery

If a delivery attempt fails because the customer is unavailable, the address is incorrect, or the courier cannot contact the recipient, the courier may make another delivery attempt.

Additional shipping charges may apply if a shipment needs to be resent because of incorrect information or repeated delivery failure caused by the customer.

11. International Shipping

Currently, shipping is intended primarily for customers within India.

If international shipping becomes available, the applicable shipping charges, delivery timelines, customs duties, taxes, and other requirements will be communicated separately.

12. Contact Us

If you have questions about your shipment or delivery, please contact us:

SMBH Hingoli
Address: MG Shopping Complex, Shop No. 4, Near Old Bypass, Balsond, Hingoli
Phone: 9226929021
Email: scholarsmedbookshingoli@gmail.com