Last Updated: September 2026

At SMBH Hingoli, we want our customers to have a smooth and reliable shopping experience. This Return & Refund Policy explains the conditions under which products purchased from our website may be returned, replaced, or refunded.

This policy applies to purchases of medical books, academic resources, MCQ books, question banks, postgraduate books, physiotherapy books, medical equipment, surgical items, and other products available on our website.

1. Return Eligibility

A product may be eligible for return or replacement if:

  • You received a damaged product.
  • You received an incorrect product.
  • The product received is defective.
  • The product is materially different from the product ordered.
  • The wrong quantity was delivered.

The product should generally be unused and returned in its original condition and packaging, along with applicable accessories, labels, invoices, and other included materials.

2. Non-Returnable Products

Certain products may not be eligible for return due to their nature, including:

  • Books that have been used, marked, highlighted, written in, or damaged after delivery.
  • Products with missing or damaged original packaging.
  • Downloadable or digital products, where applicable.
  • Products specifically identified as non-returnable on the product page.
  • Products damaged due to improper handling or use after delivery.
  • Products returned without prior approval where approval is required.

The return eligibility of a product may also depend on the specific product category.

3. Return Request Period

If you receive a damaged, defective, or incorrect product, please contact SMBH Hingoli within 48 hours of delivery.

For return requests, please provide:

  • Order number
  • Customer name
  • Contact number
  • Photographs of the product
  • Photographs of the packaging
  • Description of the issue
  • Unboxing video, where available

Providing clear photographs or videos can help us investigate and resolve the issue more quickly.

4. How to Request a Return

To request a return or replacement:

  1. Contact SMBH Hingoli through the available contact details.
  2. Provide your order number and reason for the return.
  3. Share photographs/videos or other information requested by our team.
  4. Wait for confirmation from our team before sending the product back.
  5. If approved, follow the return instructions provided by us.

Please do not send products back without contacting us first.

5. Product Inspection

Returned products may be inspected after they are received.

A return or replacement may be rejected if the product:

  • Shows signs of use or misuse.
  • Has been damaged after delivery.
  • Has missing parts or accessories.
  • Has missing labels or packaging.
  • Has been altered or modified.
  • Does not match the product originally shipped.

The final decision will be based on the condition of the returned product and the circumstances of the claim, subject to applicable consumer laws.

6. Replacement

Where an eligible replacement is approved, SMBH Hingoli may provide a replacement product subject to availability.

If the same product is unavailable, we may offer an alternative resolution, such as a refund, subject to the applicable circumstances and our agreement with the customer.

7. Refunds

If a refund is approved, the refund amount may be processed through the original payment method or another appropriate method.

Depending on the payment provider or bank, it may take additional business days for the refunded amount to appear in the customer’s account.

8. Shipping Charges on Returns

If the return is due to an incorrect, damaged, defective, or wrong product supplied by SMBH Hingoli, the applicable return shipping arrangement will be determined by our team.

If a return is requested for reasons not attributable to SMBH Hingoli, any applicable shipping or return charges may be the customer’s responsibility.

9. Cancellation Before Dispatch

Customers may request cancellation before an order is processed or dispatched.

Once an order has been packed, processed, or handed over to the courier, cancellation may not be possible.

Eligible refunds for cancelled orders will be processed according to the payment method and applicable circumstances.

10. Refund Exceptions

A refund may not be available where:

  • The product was used or damaged by the customer.
  • The customer provided an incorrect delivery address.
  • The product was damaged after successful delivery.
  • The return request was submitted outside the applicable return period.
  • The product is specifically marked as non-returnable.
  • The returned product does not match the product originally supplied.

These conditions are subject to applicable consumer protection laws.

11. Damaged or Tampered Packages

Customers are encouraged to inspect packages at the time of delivery.

If the package appears visibly damaged or tampered with, please document the condition with photographs/videos and contact us immediately.

If the product inside is damaged, please contact us within the specified return period so that the matter can be investigated.

12. Wrong Product or Missing Item

If you receive a product different from the one ordered or an item is missing from your package, please contact us as soon as possible.

After verification, we may arrange a replacement, shipment of the missing item, or another appropriate resolution.

13. Refund Processing Time

Once a refund has been approved, processing time may depend on the payment gateway, bank, card issuer, or other financial institution.

SMBH Hingoli is not responsible for delays caused by external payment providers after the refund has been initiated.

14. Changes to This Policy

SMBH Hingoli reserves the right to update this Return & Refund Policy from time to time.

Any changes will be published on this page with an updated “Last Updated” date.

15. Contact Us

For return, replacement, or refund-related questions, please contact:

SMBH Hingoli
Address: MG Shopping Complex, Shop No. 4, Near Old Bypass, Balsond, Hingoli
Phone: 9226929021
Email: scholarsmedbookshingoli@gmail.com