Last Updated: September 2026

At SMBH Hingoli, we respect your privacy and are committed to protecting the personal information you provide while using our website, placing orders, or communicating with us.

This Privacy Policy explains how we collect, use, protect, and disclose information when you visit or make a purchase through our website. Our website offers medical books, MBBS books, MCQ books, postgraduate resources, physiotherapy books, rare books, medical equipment, and surgical items.

1. Information We Collect

When you use our website, we may collect information such as:

  • Full name
  • Billing and shipping address
  • Email address
  • Phone/mobile number
  • Account login information
  • Order and purchase details
  • Payment-related information
  • Information provided when contacting customer support
  • IP address, browser type, device information, and website usage data

We collect only the information reasonably required to provide our services and process your orders.

2. How We Use Your Information

The information collected may be used to:

  • Process and deliver your orders
  • Create and manage your customer account
  • Confirm orders and payments
  • Provide customer support
  • Respond to inquiries and requests
  • Send important information regarding your orders
  • Improve our website, products, and services
  • Prevent fraud, misuse, or unauthorized activity
  • Comply with applicable legal and regulatory requirements

3. Payment Information

Payments may be processed through third-party payment service providers. SMBH Hingoli does not intend to store complete debit/credit card numbers, CVV numbers, or other sensitive payment credentials on its own servers.

Payment information may be handled directly by the relevant payment gateway according to its own privacy and security policies.

4. Cookies

Our website may use cookies and similar technologies to improve your browsing experience.

Cookies may help us:

  • Remember shopping cart information
  • Maintain login sessions
  • Understand website usage
  • Improve website functionality
  • Provide relevant website features

You can control or disable cookies through your browser settings. Some website features may not function properly if cookies are disabled.

5. Account Information

Customers may create an account to use certain website features. Our website currently provides login/register functionality for customers.

You are responsible for keeping your account credentials confidential and should notify us if you believe your account has been accessed without authorization.

6. Sharing of Information

We do not sell or rent your personal information to third parties.

We may share necessary information with trusted service providers when required to operate our business, including:

  • Payment processors
  • Shipping and delivery partners
  • Website hosting and technology providers
  • Customer support providers
  • Fraud prevention and security services
  • Government or law-enforcement authorities when legally required

Such information is shared only where reasonably necessary for the relevant service or legal requirement.

7. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, or misuse.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure. Therefore, we cannot guarantee absolute security of information transmitted over the internet.

8. Third-Party Websites

Our website may contain links to third-party websites, services, payment providers, or other external platforms.

If you visit an external website, its own privacy policy and terms will apply. SMBH Hingoli is not responsible for the privacy practices or content of third-party websites.

9. Children’s Privacy

Our website is intended for general users and is not specifically directed toward children.

We do not knowingly collect personal information from children in violation of applicable laws. If you believe that a child has provided personal information to us improperly, please contact us so that appropriate action can be taken.

10. Data Retention

We retain personal information only for as long as reasonably necessary to:

  • Complete transactions
  • Provide requested services
  • Maintain business and transaction records
  • Resolve disputes
  • Prevent fraud
  • Meet legal, tax, accounting, or regulatory obligations

When information is no longer required, it may be securely deleted or anonymized where appropriate.

11. Your Privacy Rights

Depending on applicable law, you may have rights regarding your personal information, including the right to:

  • Request access to your personal information
  • Request correction of inaccurate information
  • Request deletion where legally applicable
  • Withdraw consent where processing is based on consent
  • Request information about how your data is processed
  • Raise a privacy-related complaint

Requests can be submitted using the contact details provided below.

12. Changes to This Privacy Policy

SMBH Hingoli may update this Privacy Policy from time to time to reflect changes in our services, website functionality, or applicable legal requirements.

Any updated version will be published on this page with a revised “Last Updated” date.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact:

SMBH Hingoli
Email: [Add Your Official Email Address]
Phone: [Add Your Contact Number]
Address: [Add Your Business Address]